Remote keypad does not seem to work, The on-screen display menu does not display, Cannot establish communication with projector – Christie M Series WU14K-M WUXGA 3DLP Projector (No Lens) User Manual

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Remote keypad does not seem to work

I get no response when I try to use the remote keypad.

Resolution

1. Replace the batteries.
2. Check if IR signals are received by the projector. Pressing any key on the remote control

towards the front or rear sensor, the Status LED blinks, regardless if any command is
executed. If the LED does not blink, restart the projector.

3. Ensure the remote keypad is enabled. If the projector is powered, using the built-in keypad,

open the OSD menu and select Main Menu > Configuration > Communication. Ensure
Front IR Enabled and Rear IR Enabled are enabled. Enable them if they were disabled and
try again.

4. Projector is busy. If the projector is busy in a warm-up mode or in a cool-down mode, the

commands from the remote keypad may be ignored. Wait until the projector reaches a stable
state (Power ON or Stand By) and try again.

5. Press the PROJ key on the remote keypad. If this brings up a pop-up box on the OSD, ensure

that the check box is marked to enable the projector.

6. Using the XLR connector, use the remote as a wired keypad. If it does work and all the IR

sensors have been enabled, then there may be a problem with the IR sensors.

The on-screen display menu does not display

The on-screen display (OSD) menu does not display on the LCD screen.

Resolution

•

Using the LCD, ensure that OSD menu is enabled, scroll-down until the item OSD appears. The
LCD shows “OSD: off”. Press and hold the OSD soft key on the built-in keypad. The LCD now
shows “OSD on” then press the menu key on the remote keypad.
or
Press and hold the OSD key on the remote keypad for 2-3 seconds, then press the menu key.

Cannot establish communication with projector

The input devices cannot communicate with the projector.

Resolution

1. Ensure any address changes have been saved, and reboot to implement. If you still have

trouble establishing communications with a projector added to an existing Ethernet network,
the projector IP address is likely in conflict with another address already in use. Contact your
network administrator.

2. Ensure Ethernet settings are valid for the site. All devices should have the same subnet mask

yet unique IP addresses.

Troubleshooting

M Series User Guide

020-101948-02 Rev. 1 (08-2018)