Epson WorkForce WF-2930 Wireless All-in-One Color Inkjet Printer User Manual

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• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to

enable faxing over the line. Contact your DSL provider for the necessary filter.

• If you are connected to a DSL phone line, connect the product directly to a telephone wall jack and

send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider.

• Make sure you installed the FAX driver for your product and that it is not paused.

• The data being sent may be too large. Try faxing the originals in batches or by using a connected

phone. If you are faxing in monochrome, enable the

Direct Send

setting (

Fax

Fax Settings

Fax

Send Settings

• Try lowering your product's fax speed setting.

• Try lowering the recipient's fax speed setting from the contact list menu.

• If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to

prevent disruption of incoming faxes.

• If you have subscribed to a call forwarding service, the product may not be able to receive faxes.

Contact your service provider for assistance.

• If the recipient fax machine does not answer your call within 50 seconds after the product has finished

dialing, add pauses after the fax number to send the fax.

• When you have made settings to save received faxes to a computer, turn on the computer. The

received fax is deleted once it has been saved to the computer.

• If you enabled

Rejection Fax

options, check if the sender is blocked, did not set up header

information, or is not registered in your contacts list, as necessary.

• If you cannot send faxes at a specified time, make sure the date and time are set correctly on the

product.

Note:

If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that

fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax
transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received
by your voice mail service.

Parent topic:

Solving Faxing Problems