Product status messages – Epson WorkForce WF-2930 Wireless All-in-One Color Inkjet Printer User Manual

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•

Windows

: Your printer software automatically checks for updates. You can also manually update the

software by selecting

Software Update

here:

• Accessing the Windows Desktop and right-clicking the

icon for your product in the right side of

the Windows taskbar, or clicking the up arrow and right-clicking

• On the

Maintenance

tab in the printer settings window

You can also update the software by selecting

EPSON Software Updater

in the

EPSON

Epson

Software

program group, accessible by the

Start

button, or on the

Start

Apps

screens, depending

on your version of Windows.

•

OS X

: You can manually update the software by opening the

Applications

Epson Software

folder

and selecting

EPSON Software Updater

•

macOS 10.12.x, 10.13.x, 10.14.x, 10.15.x, 11.x, or 12.x

: You can manually update the software by

opening the

App Store

, selecting

Updates

, searching for a software update option for Epson

Software, and selecting

Update

Parent topic:

Solving Problems

Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen.

Note:

If the LCD screen is dark, press any button on the control panel to wake the product from sleep

mode.

LCD code

Condition/solution

(E-01)

A printer error has occurred. Turn the product off and then back on again. If the error
continues, check for a paper jam. If there is no paper jam, contact Epson for support.

(E-02)

A scanner error has occurred. Turn the product off and then back on again.

(E-12)

A borderless printing ink pad needs to be replaced. Contact Epson for support.
Borderless printing is not available, but printing with a border is available.

(W-01)

Paper is jammed in the product. Remove the jammed paper, then press the button
indicated on the LCD screen to clear the error. If the error continues, turn the product
off and back on again.

(W-12)

An ink cartridge is installed incorrectly. Press down each ink cartridge to make sure it
is firmly installed.