Scanning software does not operate correctly, Cannot start epson scan 2 – Epson WorkForce WF-2930 Wireless All-in-One Color Inkjet Printer User Manual

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Note:

For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility.

Parent topic:

Solving Problems

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your

operating system.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart your scanning software.

• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

• In Windows, make sure your product is listed as a valid device in the

Scanners and Cameras

control

panel.

• Make sure the power cord is connected and the product is turned on.

• When scanning multiple originals using Epson ScanSmart, make sure there is a gap of at least 0.8

inches (20 mm) between the originals.

• Use the Epson Scan 2 Utility on your computer to reset the scanner software settings. If resetting the

settings does not solve the problem, uninstall and reinstall the scanner software.

Parent topic:

Solving Scanning Problems

Related concepts

Uninstall Your Product Software

Related references

Windows System Requirements
Mac System Requirements

Cannot Start Epson Scan 2

If you cannot start Epson Scan 2, try these solutions:

• Make sure your product is turned on and any interface cables are securely connected at both ends.