Cannot scan over a network – Epson WorkForce WF-2930 Wireless All-in-One Color Inkjet Printer User Manual

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Related concepts

Uninstall Your Product Software

Related topics

Wi-Fi Networking

Cannot Scan Over a Network

If you have problems scanning over a network, try these solutions:

• If you cannot scan from your product control panel, make sure you restarted your computer after

installing the product software. Make sure the Event Manager program is not being blocked by your
firewall or security software.

Note:

If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.

• If you are scanning a large original at a high resolution, a network communication error may occur. Try

scanning again at a lower resolution.

• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few

seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try
restarting Epson Scan 2 again.

• Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:

Windows 11:

Click

, then search for

Epson Scan 2 Utility

and select it. Make sure your product is

selected. If necessary, select the

Other

tab and click

Reset

Windows 10:

Click

and select

EPSON

Epson Scan 2 Utility

. Make sure your product is

selected. If necessary, select the

Other

tab and click

Reset

Windows 8.x

: Navigate to the

Apps

screen, select

EPSON

, and select

Epson Scan 2 Utility

. Make

sure your product is selected. If necessary, select the

Other

tab and click

Reset