ProSoft Technology ILX56-MM - Manual (Page 68)

Diagnostics and Troubleshooting ILX56-MM ♦ ControlLogix Platform
User Manual InRAx Message Manager for Industrial Communication
Page 68 of 112 ProSoft Technology, Inc.
February 6, 2012
5.1 Cannot Log in
There are times when you will be unable to log in to the module. This occurs
when another user is logged in to the module or when you are logged in to the
module from another browser. You must wait until the other user logs out before
you can log in to the module.
When you close the browser, the Configuration Tool will automatically log you
out. However, if the browser crashes or locks up, it will be unable to automatically
log you out. In this scenario, a 10-minute timer keeps the user logged in. After
the 10-minute period elapses, the user login will be released and you can log in
again. If your browser crashes or locks up, you can immediately release the local
login by starting the Configuration Tool with the following URL.
http://xx.xx.xx.xx/index.php?resetLocalLogin
(replace the xx.xx.xx.xx with your local IP or DNS name)
If a user is logged in to the module and leaves the Configuration Tool active, no
other users will be able to log in. This can become an issue if the user leaves the
workplace with the Configuration Tool in this state. To work around this issue, try
one of the following suggestions.
1 Reboot the module
2 Disconnect the cables from the Ethernet port(s) and wait for 10 minutes. After
that period, the logged in user will be released.
See also Security (page 31).