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Printer problems – Epson Endeavor User Manual

Page 151

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5. If resetting the computer does not help, remove any

diskettes, turn off your system, wait 20 seconds, and turn it

back on. Then restart your application program.

If none of these solutions solve your software problem, contact

the software manufacturer for technical support.

Printer Problems

Below are some general steps to follow if you have difficulty

with your printer. If the problem persists and you need more

detailed information, check your printer manual.

You see a port error message if you are having trouble with the

port to which your printer is connected.

1. If your printer does not work at all, check that the printer

has power and is properly connected to the computer.

(Also, make sure your printer has paper in it.) See

Chapter 1 of the

Setup Guide

or your printer manual for

instructions.

2. Check the printer manual for the printer’s correct DIP switch

or control panel settings. These settings help a printer

communicate properly with the computer.

3. If you are using more than one parallel port, the computer

must know which port is the primary port and which is the

secondary port. See Chapter 2 of the

Setup Guide

for

instructions on how to set the parallel and serial ports using

the SETUP program.

4. If your printer is properly set up but is still not functioning,

test it from the MS-DOS level. When the screen displays the

MS-DOS command prompt (such as

C>

or

A

>), hold down

and press

. This should print the contents of

the screen on your printer.

6-22 Troubleshooting