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Chap 6-troubleshooting, Indentifying your system, Troubleshooting – Epson Endeavor User Manual

Page 130: Chapter 6, Ldentifying your system

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Chapter 6

Troubleshooting

You should not encounter any difficulties as you set up and use

your computer, but if anything out of the ordinary happens,

refer to this chapter. You can correct most problems by

adjusting a cable connection, repeating a software procedure,

or resetting the computer.

Besides trying the suggestions in this chapter, you can run

diagnostic checks on the various components of your system.

See Chapter 4 for instructions. If the suggestions here or in

Chapter 4 do not solve the problem, contact your Authorized

Epson Servicer or call the Epson Connection at (800) 922-8911.

ldentifying Your System

When you request technical assistance, be ready to provide

the serial number of your computer, its system BIOS version

number, its configuration (including the type of disk drives,

monitor, and option cards), and the names and version

numbers of any software programs you are using.

You may have recorded this information on the

Read This First

card that came with your system. If not, you can find the

computer’s serial number on its back panel. If you are able to

use your computer, follow the steps below to obtain

information about your configuration, as well as your system

BIOS and MS-DOS (or other operating system) version number.

Troubleshooting 6-1