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Getting help – Enterasys Networks 5H1XX User Manual

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Getting Help

About This Guide

xvii

GETTING HELP

For additional support related to this product or document, contact Enterasys Networks using one
of the following methods:

Before calling Enterasys Networks, have the following information ready:

Your Enterasys Networks service contract number

A description of the failure

A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)

The serial and revision numbers of all involved Enterasys Networks products in the network

A description of your network environment (layout, cable type, etc.)

Network load and frame size at the time of trouble (if known)

The device history (i.e., have you returned the device before, is this a recurring problem, etc.)

Any previous Return Material Authorization (RMA) numbers

World Wide Web

http://www.enterasys.com

Phone

(603) 332-9400

Internet mail

[email protected]

FTP

ftp://ftp.enterasys.com

Login

anonymous

Password

your email address

To send comments or suggestions concerning this document, contact the Enterasys Networks
Technical Writing Department via the following email address: [email protected]

Make sure to include the document Part Number in the email message.

This manual is related to the following products: