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The computer does not respond – Epson EQUITY 386SX/16 PLUS User Manual

Page 218

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The Computer Does Not Respond

If your computer locks up and does not respond when you
type on the keyboard, follow these steps:

1.

Some operations take longer than others to complete. For
example, the computer takes longer to sort a database

than to accept a single typed character. If your computer

still does not respond after a reasonable length of time,
proceed to the next step.

2 .

Your computer may take a long time to complete its

power-on diagnostics if you have just made a change in

your system’s configuration. The first time you turn on
your computer after making such a change, it can take

several minutes to finish its self test, depending on what

you changed. If the computer does not display the

MS-DOS prompt after five minutes, press the

RESET

button and try again. If that doesn’t work, insert the

Reference diskette in drive A and press the

RESET

button.

If the computer still does not boot, contact your Epson
dealer.

3.

Did you enter the correct password? See “Password
Problems,” below.

4. Could your software be causing the problem? If you are

running an application program, see “Software
Problems,” later in this appendix.

5. The problem could be caused by your keyboard. See

“Keyboard Problems,” later in this appendix. If your

keyboard is operating properly, proceed to the next step.

6. If you want to stop whatever the computer is doing and

return to the MS-DOS command prompt, hold down the

Ctrl

key and press

Break

(or press C). See Chapter 3 for

more information on stopping a command or program.

D - 4

Troubleshooting