Sierra Video MFC-8300 - Manual (Page 61)

MFC-8300 Series User Manual (Ver. 1.0) Service Information
• 8-3
Warranty and Repair Policy
The MFC-8300 Series Controller Card are warranted to be free of any defect with respect to
performance, quality, reliability, and workmanship for a period of FIVE (5) years from the date of
shipment from our factory. In the event that your MFC-8300 Series Controller Card prove to be
defective in any way during this warranty period, Sierra Video reserves the right to repair or replace
this piece of equipment with a unit of equal or superior performance characteristics.
Should you find that this MFC-8300 Series Controller Card have failed after your warranty period has
expired, we will repair your defective product should suitable replacement components be available.
You, the owner, will bear any labor and/or part costs incurred in the repair or refurbishment of said
equipment beyond the FIVE (5) year warranty period.
In no event shall Sierra Video be liable for direct, indirect, special, incidental, or consequential
damages (including loss of profits) incurred by the use of this product. Implied warranties are
expressly limited to the duration of this warranty.
This User Manual provides all pertinent information for the safe installation and operation of your
openGear Product. Sierra Video policy dictates that all repairs to the MFC-8300 Series Controller Card
are to be conducted only by an authorized Sierra Video factory representative. Therefore, any
unauthorized attempt to repair this product, by anyone other than an authorized Sierra Video factory
representative, will automatically void the warranty. Please contact Sierra Video Technical Support for
more information.
In Case of Problems
Should any problem arise with your MFC-8300 Series Controller Card, please contact the Sierra Video
Technical Support Department. (Contact information is supplied at the end of this publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific shipping
instructions, should you wish our factory to repair your MFC-8300 Series Controller Card. If required,
a temporary replacement module will be made available at a nominal charge. Any shipping costs
incurred will be the responsibility of you, the customer. All products shipped to you from Sierra Video
will be shipped collect.
The Sierra Video Technical Support Department will continue to provide advice on any product
manufactured by Sierra Video, beyond the warranty period without charge, for the life of the
equipment.