Sierra Video MFC-8300 - Manual (Page 56)

7-8
• DashBoard Lite Applet
MFC-8300 Series User Manual (Ver. 1.0)
Troubleshooting
This section provides additional information should you encounter problems with running or using the
options in the DashBoard Lite applet.
Starting the DashBoard Lite Applet
This section provides additional information to help troubleshoot problems you may encounter when
using the DashBoard Lite applet.
 An error dialog displays stating that Java® is disabled — Refer to your web browser help
system for information on enabling Java.
 An error dialog displays stating that the wrong version of Java is installed — You must
upgrade your Java version to Java 6 update 11 or higher. A link to the Java website is
provided in the error dialog.
 An error dialog displays stating that Java is not installed on your computer — You must
install Java 6 update 11 or higher on your computer. A link to the Java website is provided in
the error dialog.
 A Warning - Security dialog displays — This dialog states that the application digital
signature cannot be verified and prompting you to run the application. To continue loading the
DashBoard Lite applet, click Run.
Device Tab Issues
If you are unable to make changes to the parameters of a card, or the Upload or Reboot buttons are
disabled:
1. Verify that your system view is not set to Read Only as follows:
 Right-click the System View option.
 Clear the Read Only check box.
2. Verify that the Edit Permission for the card is set to Unlocked in the Device tab. This control
typically appears on the Setup page of the Device tab.
Frame Connections
This section provides a troubleshooting list if your frame is not automatically detected by the
DashBoard Lite applet when you attempt to add a frame.
1. Verify that the frame is powered on and connected to the network by navigating to the frame
IP Address using your web browser.
2. Contact your IT Department to learn if the selected frame is operating inside a firewall which
can cause the Automatic Connection to fail.
3. Click Refresh in the Add frames dialog and verify if the frame is listed.
4. If the frame is still not listed, you must re-connect to the frame using the Advanced
Connection method as outlined in the section “Adding Frames to DashBoard Lite Applet”.