Measurement Computing DaqBook 2000 Series - Manual (Page 77)

DaqBook/2000 and DaqOEM/2000 Series – IO version 897995 Troubleshooting & Customer Support 10-5
Customer Support
If you want to Expand or Enhance Your DaqBook System . . .
You can visit our internet site atZZZPFFGDTFRP to find the latest accessories, expansion cards and
modules. You can also call our sales department directly at (440) 439-4091.
If you need to Report Problems or Request Product Support
Note: Please do not return any equipment to the factory unless it has an RMA number (Return
Merchandise Authorization number). RMA numbers are issued by the factory.
To report problems or request support, contact our applications department or your service representative.
Contact information follows shortly. When you contact us, please have the following information
available, as applicable:
• Hardware model numbers and software version numbers.
• Operating system, type of computer, and device information in the Windows control panel,
such as interrupts and address settings for our hardware and others.
• Results of tests, such as the Daq* Configuration control panel.
• Hardware setup and software configuration.
• Information on input signals, including voltage ranges, signal impedance ranges, noise
content, and common mode voltages.
• The name of a contact person from your company who can discuss the problems encountered.
• Instructions for return shipping.
• All troubleshooting notes and comments on tests performed, and all problem-related
conditions.
• If your problem is Ethernet related, discuss the problem with your Network Administrator
prior to contacting the factory. Please provide us with your administrator’s comments, if
applicable.
Note: Before calling for assistance, take a few minutes to read all parts of the manual that may be relevant
to the problem. Also, please review the troubleshooting material.
You can reach 0HDVXUHPHQW&RPSXWLQJ by one of the following means:
Mail: 0HDVXUHPHQW&RPSXWLQJ&RUS.
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All equipment returned to the manufacturer must have an RMA (Return Material Authorization) number.
You can obtain an RMA number by calling the Applications Department. When returning the equipment,
use the original shipping container (or equivalent) to prevent damage. Put the RMA number on your
shipping label to ensure that your shipment will be handled properly. After receiving your equipment, we
will fax a confirmation form that summarizes the charges (if applicable) and expected return date.
 Knowledgebase:
kb.mccdaq.com
 Phone: 508-946-5100 and follow the instructions for reaching Tech Support
 Fax: 508-946-9500 to the attention of Tech Support
 Email:
[email protected]