Gasboy CFN Series Tokheim Pump PC Interface - Manual (Page 17)

MDE-4624C CFN Series Tokheim® Pump PC Interface for CFN III with Windows NT® or XPE · January 2011 Page 13
Troubleshooting Tips Configuration
Troubleshooting Tips
Tokheim Pump Session does not Open up with the CFN III Session
The tokpump.exe may not be installed. To reinstall the “tokpump” files, proceed as follows:
1 Login to the PC as the Administrator.
2 Place the “tokpump” floppy diskette into the floppy disk drive, and type a:install at the
command prompt (refer to
“Installation of the Tokheim Pump PC Interface” on page 11 ).
This problem will also indicate that the Site Controller program is not running or has crashed.
Verify if the Site Controller window is up and running.
Pumps are not Communicating with the Site Controller
Verify if the cable connected from the Site Controller to the Tokheim box is securely
connected. Also, verify if the pump and Tokheim box are properly connected, as per
Tokheim’s Installation Manual. Verify the pump addressing. With the PC Interface, Tokheim
pumps must be addressed as they are configured in the Site Controller.
Some of the Pumps do not Come Online
Check the first and last address in the “tokpump” parameter file. If you have eight pumps, then
the first and last pump address must be set to 1 and 8 respectively, for all the pumps to come
up. If the addresses are correct, recheck the wiring and validity of the hardware for the pumps.
Busy Loading Prices after a Price Change
Check the sys_par, page 9 setting for blank pump display after a price change. This parameter
must be set between 30 seconds and 100 seconds with 60 seconds being a commonly used
value. If the time is set for a high number of seconds (for example, 600 seconds), the site may
experience a problem downloading prices to the pump.
Note: For Tokheim pumps that support modes 25 and 26, mode 25 must be set to 1 and
mode 26 must be set to 2.
Technical Debug Options
At the TOKPUMP session (on NT or XPE), the following keystrokes serve debug purposes:
0 = debug off (default)
1 = debug level 1, only display errors
2 = debug level 2, display all Tokheim pump traffic
3 = debug level 3, display all Tokheim pump and site traffic
s = send debug output to the screen (default)
f = send debug output to the file TOK_log.cxx
‘ ’ (space) = toggles the display ON and OFF when debug output is going to the screen.
ALT-R = restarts the Tokheim pump session