Further questions, Contacting technical support – equinux VPN Tracker 8.1.1 User Manual
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If you don’t see an “Answer Section” with the correct IP address, then the re-
mote DNS server is not configured to resolve fileserver.example.com.
If you get a timeout error, then the remote DNS server is not reachable over
the VPN or it is not a properly configured DNS server.
Some DNS servers are configured to talk only to specific hosts or
networks. When connected through the VPN, your Mac may not
be part of these. Check your DNS server’s settings or ask the
DNS server’s administrator to be sure.
DNS Troubleshooting Advice for Experts
Command-line tools like
nslookup
and
dig
do
not accurately reflect DNS
resolution on modern OS X versions (but can be very helpful in debugging
connections to and results from a single DNS server, as we did above).
‣ To get exactly the DNS results an OS X application would receive, use the
DNS Lookup Tool in VPN Tracker (Tools > DNS Lookup)
‣ The DNS settings (and search domains) assigned by the VPN gateway
using Mode Config, Cisco EasyVPN, or SonicWALL Simple Client Provi-
sioning / DHCP over VPN, are displayed in the connection log and in the
“Network” section of the
‣ To see the Mac’s currently applicable DNS settings, including those set by
VPN Tracker for remote DNS use the Terminal command
scutil --dns
.
Further Questions?
You can find the latest news and compatibility information on our support
and FAQ website:
Contacting Technical Support
If you can’t resolve your issue with the information available on our website or
in this guide and would like to contact Technical Support through our web-
site, please be sure to include the following information:
‣ The manufacturer and model and firmware revision of the VPN gateway
‣ A Technical Support Report from VPN Tracker (Help > Generate Technical
Support Report)
‣ Screenshots of what you have configured on your VPN gateway, in particular
all VPN-related settings
‣ A detailed description of the problem and the troubleshooting steps you
have already taken
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