Daktronics AE-3010-7.6-R,G,A - Manual (Page 40)

Maintenance and Troubleshooting 4-10
4.8 Daktronics Exchange and Repair and Return
Programs
To serve customers’ repair and maintenance needs, Daktronics offers both an
exchange and a repair and return program. The exchange program reduces down
time by providing timely replacement of key components. This service is provided to
qualified customers who follow the program guidelines explained below. It is our
pleasure to provide this service to ensure you get the most from your Daktronics
products. Please call our Help Desk (1-877-605-1113) if you have any questions
regarding the exchange program or any other Daktronics service.
When you call the Daktronics Help Desk, a trained service technician will work with
you to solve the equipment problem. You will work together to diagnose the
problem and determine which exchange replacement part to ship. If, after you make
the exchange, the equipment still causes problems, please contact our Help Desk
immediately.
If the replacement part fixes the problem, package the defective part in the same
packaging the replacement part arrived in, fill out and attach the enclosed UPS
shipping document, and return the part to Daktronics. You may use the same box
and packing the exchange part was sent in. This will speed up the transaction and
alleviate confusion when the failed component arrives at Daktronics. Daktronics
expects immediate return of the exchange part if it does not solve the problem. For
most equipment, you will be invoiced for the replacement part at the time it is
shipped. This invoice is due when you receive it.
Daktronics reserves the right to refuse equipment that has been damaged due to acts
of nature or causes other than normal wear and tear.
If the defective equipment is not shipped to Daktronics within 30 working days from
the invoice date, it is assumed you are purchasing the replacement part and you will
be invoiced for it. This second invoice represents the difference between the
exchange price and the purchase price of the equipment. This amount is due when
you receive the second invoice. If you return the exchange equipment after 30
working days from invoice date, you will be credited for the amount on the second
invoice minus a restocking fee.
To avoid a restocking charge, please return the defective equipment within 30
days from the invoice date.
Daktronics also offers a Repair and Return program for items not subject to
exchange.
Where to Send: To return parts for service, contact your local representative prior
to shipment to acquire a Return Material Authorization Number (RMA#). If you
have no local representative, call the Daktronics Help Desk for the RMA#. This will
expedite the receiving process.
Packaging for Return: Package and pad the item well to prevent damage during
shipment. Electronic components, such as printed circuit boards, should either be
installed in an enclosure or should be put in an anti-static bag before boxing. Please
enclose your name, address, phone number, and a clear description of symptoms.