Code Blue TOOLVOX X3 - Manual (Page 99)

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ToolVox® X3
Administrator Guide
Troubleshooting
Log Files
Overview
The Event Server plug-in writes messages to a log file when certain events happen. The log file is a
normal part of XProtect and is not part of the Code Blue integration software. You can view the log files
to diagnose problems or verify that the System Connector is configured properly.
Log messages generated by the Code Blue Event Server Plugin are marked with the text “CBEvent-
ServerPlugin”.
File Locations
In XProtect 2013 R2, the log files that the Code Blue Event Server Plugin can be found here:
C:\ProgramData\Milestone\XProtect Event Server\logs\MIPLogs\
For other versions of XProtect and other operating systems, contact Milestone support.
Sample log messages and what they mean
These examples are intended to demonstrate typical log entries. This is not a complete list of possible
log entries.
CBEventServerPlugin Attempt to create socket failed for: CBTV16.
(IP=192.168.10.21) (Port=8000)
First, we know this log entry was generated by the Code Blue Event Server Plugin because it starts
with “CBEventServerPlugin”. The rest of the message indicates that the plugin was unable to open
a communication channel on the IP address and port specified. Check that the IP address matches
that of the Event Server, and that the port is not in use by another program on the Event Server. If you
need to change the settings of that Toolvox, you can see here that the unit that needs to be reconfig-
ured is the unit called CBTV16.
CBEventServerPlugin Configuration changed. 3 Toolvox Media Gateways are
now configured.
A change was made to a Toolvox Media Gateway unit in Management Client/Management Application.
Maybe one was added, removed, or edited; the number tells you how many Toolvox Media Gateway
units are now present in the configuration. You can compare this to past numbers. This message also
appears when the Event Server first starts up.
The following example log entries just repeat what the Code Blue System Connector alarms in Smart
Client say:
CBEventServerPlugin [300] is dialing [200]. (Toolvox IP=192.168.10.2)
CBEventServerPlugin [300] and [200] were connected. (Toolvox
IP=192.168.10.3)
CBEventServerPlugin [300] hung up. (Toolvox IP=192.168.10.4)