AMETEK PLA-PLW - Manual (Page 42)

RETURNING ELECTRONIC LOAD TO THE MANUFACTURER
Return Material Authorization Policy for warranty and non-warranty service:
Before returning a product directly to
AMETEK Programmable Power, Inc. you must obtain a Return Material Authorization (RMA)
number and the correct manufactory Ship To: address. Products must also be shipped prepaid. Product shipments will be
refused and returned at sender expense if they are unauthorized shipped without RMA # clearly marked on the outside of
the shipping box, shipped “COD”, or if they are shipped to the wrong location.
Please have the following information when contacting American Reliance for RMA #:
1- The model number of your product.
2- The serial number of your product.
3- Information about the failure and/or reason for the return.
4- A copy of your dated proof of purchase.
5- Firmware Version (Press “Clear” on the front panel)
When returning the product to
$0(7(.3URJUDPPDEOH3RZHU,QF.:
1- Package the unit safely, preferably using the original box and packing materials. Please ensure that your product
is shipped fully insured in the original packaging or equivalent. THIS WARRANTY WILL NOT APPLY
WHERE THE PRODUCT IS DAMAGED DUE TO IMPROPER PACKAGING.
2- Include the following information:
o The RMA# supplied by
$0(7(.3URJUDPPDEOH3RZHU,QF. clarlymarked on the outside of the box.
o A return address where the unit can be shipped. Post office boxes are not acceptable.
o A contact person, telephone, email where sender can be reached during work hours.
o A brief description of the problem.
Ship the unit prepaid to the address provided by
$0(7(.33' customer servce representativH.
If you are returning a product from outside of the United States:
In addition to the above, you must include return freight funds if you instrument is out of warranty and are fully
responsible for all documents, duties, tariff, and deposits.
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