EXFO FTB-500 User Manual
Page 305

Troubleshooting
FTB-500
297
Solving Common Problems
...continued) The 3G USB
modem key is connected,
but you are not able to
access the Internet.
A problem occurred during
the installation of the
AirCard Watcher
application.
From ToolBox, select the
System Settings tab,
then tap Control Panel.
Tap Hardware and
Sound > Device
Manager.
If the 3G USB modem
key appears as an
“Unknown Device”,
remove the Sierra
AirCard Watcher
application (Control
Panel > Programs >
Uninstall a program),
and then restart your
unit.
Return to the Device
Manager.
Select the USB modem
key form the list of
devices.
From the Action menu,
select Update Driver
Software and let
Windows search for the
driver.
Once the installation is
complete, the USB modem
key should be working
properly.
Problem
Possible Cause
Solution
- ADSL2+ (124 pages)
- ADSL2+ (267 pages)
- ADSL2+ (275 pages)
- ARU-100 HPNA Test Probe (26 pages)
- ARU-100 HPNA Test Software Option for DSL/IP Tests (3 pages)
- AXS-100 Series OTDR (155 pages)
- AXS-200 SharpTESTER (70 pages)
- AXS-200/610 Copper Test Module (152 pages)
- AXS-200/650 IP Triple-Play Test Set (91 pages)
- AXS-200/850 Ethernet Test Set (262 pages)
- CableSHARK P3 VF/DSL Cable Qualifier (321 pages)
- DC0091A (3 pages)
- ELS-500 Light Source (45 pages)
- EOT Series (2 pages)
- EPM-ELS-50 (206 pages)
- ETS-1000 (173 pages)
- ETS-1000G (195 pages)
- ETS-1000L (47 pages)
- EXpert IP Test Tools (62 pages)
- EXpert IPTV Test Tools (FTB-1 / 2 Pro) (82 pages)
- EXpert IPTV Test Tools (FTB-200v2) (82 pages)
- EXpert VoIP Test Tools (107 pages)
- FIP-400 Fiber Inspection Probe and ConnectorMax (78 pages)
- FIP-400B Fiber Inspection Probe Multifiber (2 pages)
- FIP-400B Fiber Inspection Probe and ConnectorMax2 (111 pages)
- FIP-425B/435B Fiber Inspection Probe and ConnectorMax2 Mobile (103 pages)
- FLS-110 Optical Polarized Source (18 pages)
- FLS-300 Light Source (40 pages)
- FLS-5800 CD/PMD Analyzer Source (106 pages)
- FLS-5800 CD/PMD Analyzer Source (98 pages)
- FLS-5800 (6 pages)
- FLS-600 Light Source (79 pages)
- FOA Compatibility (3 pages)
- FOT-5200 Coarse Spectrum Analyzer (47 pages)
- FOT-930 Multifunction Loss Tester (111 pages)
- FTB -5240S/5240BP Optical Spectrum Analyzer for FTB 500 (NS-1434) (537 pages)
- FTB-5230S Optical Spectrum Analyzer for FTB 200 v2 (659 pages)
- FTB-5230S Optical Spectrum Analyzer for FTB 200 v2 (251 pages)
- FTB -5240S/5240BP Optical Spectrum Analyzer (638 pages)
- FTB-1 (234 pages)
- FTB-2 Pro (6 pages)
- FTB-2 Pro (443 pages)
- FTB-200 v2 Compact Modular Platform (222 pages)
- FTB-2200 for FTB-200 v2 (41 pages)
- FTB-3930 MultiTest (101 pages)