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EXFO FTB-500 User Manual

Page 305

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Troubleshooting

FTB-500

297

Solving Common Problems

...continued) The 3G USB

modem key is connected,

but you are not able to

access the Internet.

A problem occurred during

the installation of the

AirCard Watcher

application.

From ToolBox, select the
System Settings tab,

then tap Control Panel.

Tap Hardware and
Sound
> Device
Manager
.

If the 3G USB modem

key appears as an

“Unknown Device”,

remove the Sierra

AirCard Watcher

application (Control
Panel
> Programs >
Uninstall a program),

and then restart your

unit.

Return to the Device

Manager.

Select the USB modem

key form the list of

devices.

From the Action menu,

select Update Driver
Software
and let

Windows search for the

driver.

Once the installation is

complete, the USB modem

key should be working

properly.

Problem

Possible Cause

Solution