beautypg.com

13 troubleshooting, Solving common problems – EXFO FTB-500 User Manual

Page 301

background image

FTB-500

293

13 Troubleshooting

Solving Common Problems

Before calling EXFO’s technical support, you may want to consider the
following solutions to problems that could occur.

Problem

Possible Cause

Solution

My unit does not start.

It is not connected to a

power source.

Ensure that the power cord

or the AC adpter/charger is

connected to both the unit

and the power outlet.

Batteries are completely

discharged.

Change or recharge the

batteries.

The system has

encountered a problem.

Press the On/Off button for

ten seconds to force a

hardware reset on the unit.

Windows startup files have

been corrupted.

Contact EXFO.

My unit is running slower

than expected.

The configuration of some

of the Windows

components is underway in

the background.

The first few times that you

start your unit, after a reset

operation, or after certain

updates, you may notice

that the performance of your

unit is not optimum.
If this is the case, you may

want to leave your unit idle

for about an hour to give

Windows the time to

complete its configuration

tasks.