SilentKnight 5129 Digital Alarm Communicator Transmitter User Manual
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Model 5128/29 Fire Slave Communicator Installation Manual
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Advanced Replacement Policy
•
Silent Knight offers an option of advance replacement for fire product printed circuit boards
that fail during the first 6 months of the warranty period.
•
For advance replacement of a defective board contact your local Silent Knight Distributor or
call Silent Knight at 800-446-6444 or 763-493-6435 to obtain a RA (Return Authorization)
number and request advanced replacement.
•
Customers without a Silent Knight account must use a MasterCard, Visa, or American
Express credit card to get an advance replacement.
•
A new or refurbished board will be shipped to the customer. The customer will initially be
billed for the replacement board but a credit will be issued after the repairable board is
received at Silent Knight. All returned products must comply with the guidelines described
under “General Terms and Conditions”.
•
The defective board must be returned within 30 days of shipment of replacement board for
customer to receive credit. No credit will be issued if the returned board was damaged due to
misuse or abuse.
•
Repairs and returns should be sent to:
Silent Knight
Attn: Repair Department
7550 Meridian Circle Suite 100
Maple Grove, MN 55369-4927
RA Number:___________________