Troubleshooting, Problems and solutions, Contacting customer support – Keri Systems BioPointe User Manual
Page 71: Keri systems, inc. customer support, Roblems and, Olutions, Ontacting, Ustomer, Upport, Chapter 5
Biopointe Central User’s Manual
TroubleShooting 67
Chapter 5
TROUBLESHOOTING
If you have any difficulty using Biopointe Central, the troubleshooting suggestions in this section should, in
most cases, solve the problem. If you still have difficulty after trying these suggestions, contact your
authorized reseller for technical assistance.
A.
Problems and Solutions
Q1)
The STATUS of every device in the table is OFF after polling.
CAUSE
What to do
Wrong communication channel selected.
Check Communication Channel.
Wrong COM port selected.
Check Communication Port Settings
Wrong DeviceID, IP and PORT settings.
Check with the device for the correct settings.
Q2)
During log uploading, a message pops up “ ’02/08/00’ is not a valid date and time. “
CAUSE
What to do
Wrong date format.
Go to Regional Settings Properties in Control Panel.
Under Date folder, check Short date style is either
dd/mm/yyyy or mm/dd/yyyy.
B.
Contacting Customer Support
If you cannot solve your problem with the troubleshooting information in this manual, contact customer
support services for assistance.
Keri Systems, Inc. Customer Support
Contact us below:
Keri Systems, Inc.
1530 Old Oakland Road, Suite 100
San Jose, CA 95112 USA
Phone: 800-260-5265
408-451-2520
FAX: 408-441-0309
Email: [email protected]