Troubleshooting – Brother IntelliFax-680 User Manual
Page 66
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RiSttAR MAINTENANCE AND TROUBLESHOOTING
Troubleshooting
You may occasionally encounter a problem with your fax machine or telephone line. If this
happens, your fax machine often identifies the problem and displays an error message. Refer to
the following list when you see an error message on the display. If additional help is needed,
please contact our 1-800-284-4FAX for service.
Error Messages
COMM.ERROR XX YY and PRESS STOP KEY
You encountered a communications error that resulted from a poor quality phone line. Try the
call again.
CONNECTION FAIL and PRESS STOP KEY
You may request Polling function to other party even if remote station does not have polling
furture.
COVER OPEN
The top cover is not completely closed. Push it down until you hear a “click.”
CUTTER JAM
The fax paper is jammed in the cutter. Remove the jammed paper. (See page 11-2.) Then re-insert
the fax paper. (See page 1-2.)
DISCONNECTED and PRESS STOP KEY
The telephone line was disconnected by other party during the communication. Try calling the
other party to see what happened.
DOCUMENT JAM
The documents were not inserted properly. Open the top cover and remove the documents. Close
the cover and re-insert the documents and adjust the guides on either side of the document, and
try sending the fax again.
ID MISMATCH and PRESS STOP KEY
You may have the wrong ID for secure polling function. Try calling the other party to meet the
ID.
MACHINE ERROR XX and PRESS STOP KEY
Contact 1-800-284-4FAX for service center.
NO RESPONSE/BUSY and PRESS STOP KEY
The number you called does not answer or is busy. You may also have reached a number that is
not connected to a fax. Check the number and try again.
NOT REGISTERED
The One-Touch key or Speed-Dial number has no number assigned to it. You need to register a
phone number. (See page 4-4, 6.)
11-S