Troubleshooting – Welch Allyn Holter System - User Manual User Manual
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Directions for Use
57
Troubleshooting
If the Holter System Application malfunctions, you may be able to resolve the issue with 
little loss of time and expense. We suggest following the troubleshooting guidelines 
below before returning the unit for servicing.
Contact Welch Allyn Customer Support (see
).
Table 19. Lead Quality Problems
Table 20. Lead Quality Problems Causes and Actions
Table 21. Analysis Errors
Condition
Cause
Actions
General Poor Waveform quality
1, 2, 3, 4, 5
AC interference (even-peaked, regular voltage 
superimposed on the waveforms). May resemble or 
coincide with muscle-tremor interference.
1, 2, 3, 4, 5
If AC interference persists, turn AC Filter on. See
Muscle tremor interference (random irregular voltage 
superimposed on the waveforms). May resemble or 
coincide with AC interference
1, 2, 3, 4,
If muscle tremor interference persists, turn Muscle Filter on. 
See
Wandering baseline (an upward and downward 
fluctuation of the waveform)
1, 2, 3, 4,
If wandering baseline persists, turn baseline filter on. See
Cause
Action
1
Electrodes positioned on a bony area.
Reposition electrodes.
2
Date Code on Hook-up kit expired. Check the expiration date on the 
Hook-up kit packaging.
Apply new electrode.
3
Insufficient or dried electrode gel
Apply new electrode.
4
Oily Skin or body lotions
Clean Skin with alcohol or acetone
5
Excessive hair on chest
Shave hair from chest prior to hookup
6
Poor skin preparation.
Remove sensor(s), repeat skin prep, select new position (see 
hookup procedure), and apply new electrodes.
7
Faulty patient cable
Replace patient cable.
Condition
Cause
Action
Pause errors
Low Amplitude signal causing misdetection 
creating long coupling interval
Pause threshold set too low
Artifact prevents QRS detections creating long 
coupling interval.
Reposition electrode to increase signal amplitude.
Check that Pause threshold set to desired threshold. 
See
Ventricular errors
Form Incorrectly classified
Excessive noisy trace causes false interpolated 
beats
Excessive noisy trace causes distortion of original 
QRS signal
Confirm that Form Classifications are correct and edit any 
that are not.
Improve patient hookup prep.
Perform beat edit to correct beat classification
