Welch Allyn OAE Hearing Screener - User Manual - Manual (Page 52)

Message Solutions
Power Low! • The battery charge level is too low for operation. Charge the battery in order to perform
additional tests.
Printer Error • Indicates a problem with the printer.
• Check the printer status.
• Reset the printer or cycle the printer power.
Printer Paper Out! • Replace the paper roll.
Time/Date Error • The clock is checked during power on to ensure it has not lost time and been reset. In the
case of clock reset, this message is shown. Set the correct date/time.
Repairs
A Welch Allyn Service Center must perform all repairs on products under warranty,
unless you have purchased a Welch Allyn Partners in Care Biomed agreement allowing
you to service the device while under warranty.
CAUTION Unauthorized repairs will void the product warranty.
Qualified service personnel or a Welch Allyn Service Center should repair products out of
warranty.
If you are advised to return a product to Welch Allyn for repair or routine maintenance,
schedule the repair with the service center nearest you.
Welch Allyn Technical Support
If you have a problem with the device that you cannot resolve, call the Welch Allyn
Technical Support Center nearest you for assistance. A representative will assist you in
troubleshooting the problem and will make every effort to solve the problem over the
phone, potentially avoiding an unnecessary return.
If your product requires warranty, extended warranty, or non-warranty repair service, a
Welch Allyn Technical Support representative will record all necessary information to
Service manual Overview 11 issue an RMA number. The support representative will
provide you with the address of the Welch Allyn Service Center to send your device to.
Technical support is available during local business hours.
48 Maintenance Welch Allyn ® OAE Hearing Screener