Troubleshooting – Welch Allyn OAE Hearing Screener - User Manual User Manual
Page 50
Troubleshooting
Problem
Solutions
Instrument does not turn on
•
Press the DOWN arrow until the Yellow LED light appears.
•
Connect the charger. Confirm that blue "Charging" LED is illuminating in a slow
blink pattern. Wait at least 10 minutes and then attempt to turn on the screener
•
If the problem persists, contact Welch Allyn Technical Support:
.
The test will not start
•
Select a different sized eartip.
•
Reposition the probe.
•
Be sure the probe cable is secured with the shirt clip.
•
Change the probe tube.
•
Verify from the probe check during AUTOSTART that the eartip is sealed in the
ear canal.
•
Check that the instrument will start in your own ear using the proper eartip for
your ear. If the test will not start or if the AutoStart tones sound unusual, replace
the probe tube.
•
If the problem persists across several patients, contact Welch Allyn Technical
Support:
.
The results will not print
•
Check the printer status. Turn the printer on or wake from sleep mode.
•
If the printer does not turn on, plug in the power supply to charge the battery.
•
Confirm that the printer has paper.
•
If paper comes out of the printer but there is no text on the paper, then the paper
is inserted backwards.
•
Rapidly press the large printer button twice to run a demonstration print.
•
If the problem persists, contact Welch Allyn Technical Support:
.
Display is frozen and instrument
will not respond to button
presses
•
Press and hold the DOWN arrow for 10 seconds to force the instrument to power
off. Powering the instrument on should reset/restore normal function.
•
If the problem persists, contact Welch Allyn Technical Support:
.
Message
Solutions
Attach Probe
•
Probe not detected.
•
Check that the probe connector is fully seated in the socket.
•
Disconnect and reconnect the probe.
46 Maintenance
Welch Allyn
®
OAE Hearing Screener