Optical drive problems – Dell XPS M1730 (M1730, Late 2007) User Manual
Page 113
Troubleshooting
113
E
NSURE
THAT
THE
C D , D V D ,
OR
B D
MEDIA
IS
SNAPPED
ONTO
THE
SPINDLE
C
HECK
THE
CABLE
CONNECTIONS
C
HECK
FOR
HARDWARE
INCOMPATIBILITIES
—
and Hardware Problems in the Microsoft
Windows Vista™ Operating Systems" on page 139.
R
UN
THE
D
ELL
D
IAGNOSTICS
—
See "Dell Diagnostics" on page 107.
Optical drive problems
NOTE:
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive
C
LOSE
OTHER
PROGRAMS
—
CD-RW, DVD+/-RW, and BD-RE drives must
receive a steady stream of data when writing. If the stream is interrupted, an
error occurs. Try closing all programs before you write to the drive.
T
URN
OFF
S
LEEP
STATE
IN
W
INDOWS
BEFORE
WRITING
TO
A
C D / D V D / B D
DISC
—
See "Standby and Sleep Mode" on page 50 for information on Sleep state.
C
HANGE
THE
WRITE
SPEED
TO
A
SLOWER
RATE
—
See the help files for your
CD, DVD, or BD creation software.
The drive tray cannot eject
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front
of the drive, then push firmly until the tray is partially ejected.
3 Gently pull out the tray until it stops.
The drive makes an unfamiliar scraping or grinding sound
•
Ensure that the sound is not caused by the program that is running.
•
Ensure that the disc is inserted properly.
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