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Printer problems – Dell OptiPlex 740 User Manual

Page 193

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Printer Problems

Fill out the

Diagnostics Checklist

as you complete these checks.

 

properly.

l

 

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

l

 

Ensure that the main power cable and front panel cable are securely connected to the system board.

 

If the power light is amber and green or steady amber  —

 

A device might be malfunctioning or incorrectly installed.

l

 

Remove and then reinstall the memory modules (see

Memory

).

l

 

Remove and then reinstall any cards.

l

 

Remove and then reinstall the graphics card, if applicable.

 

If the power light is blinking amber  —

 

The computer is receiving electrical power, but an internal power problem might exist.

l

 

Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).

l

 

Ensure that the processor power cable is securely connected to the system board.

 

Eliminate interference  —

 

Some possible causes of interference are:

l

 

Power, keyboard, and mouse extension cables

l

 

Too many devices on a power strip

l

 

Multiple power strips connected to the same electrical outlet

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

NOTE:

If you need technical assistance for your printer, contact the printer's manufacturer.

 

Check the printer documentation  —

 

See the printer documentation for setup and troubleshooting information.

 

Ensure that the printer is turned on

 

Check the printer cable connections  —

 

l

 

See the printer documentation for cable connection information.

l

 

Ensure that the printer cables are securely connected to the printer and the computer.

 

Test the electrical outlet —

 

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

 

Verify that the printer is recognized by Windows —

 

1.

 

Click the Start button, click Control Panel, and then click Printers and Other Hardware.

2.

 

Click View installed printers or fax printers.

If the printer is listed, right-click the printer icon.

3.

 

Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer

Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.

 

Reinstall the printer driver  —

 

See the printer documentation for instructions.