Cooper Instruments & Systems DFI 1650 Multi-Channel Digital Force Indicator - Manual (Page 89)

CF 66 83 Rev. C 2/05
WARRANTY REPAIR POLICY
LIMITED WARRANTY ON PRODUCTS
Any of our products which, normal operating conditions, proves defective in material or in workmanship within one
year from the date of shipment by Cooper, will be repaired or replaced free of charge provided that you obtain a
return material authorization from Cooper and send the defective product, transportation charges prepaid with
notice of the defect, and establish that the product has been properly installed, maintained, and operated within the
limits of rated and normal usage. Replacement or required product will be shipped F.O.B. our plant. The terms of
this warranty do not extend to any product or part thereof which, under normal usage, has an inherently shorter
useful life than one year. The replacement warranty detailed here is the buyer’s exclusive remedy, and will satisfy
all obligations of Cooper whether based on contract, negligence, or otherwise. Cooper is not responsible for any
incidental or consequential loss or damage which might result from a failure of any and all other warranties, express
or implied, including implied warranty of merchantability or fitness for particular purpose. Any unauthorized
disassembly or attempt to repair voids this warranty.
OBTAINING SERVICE UNDER WARRANTY
Advance authorization is required prior to the return to Cooper. Before returning the item, contact the Repair
Department c/o Cooper Instruments at (540) 349-4746 for a Return Material Authorization number. Shipment to
Cooper shall be at buyer’s expense and repaired or replacement items will be shipped F.O.B. our plant in
Warrenton, Virginia. Non-verified problems or defects may be subject to a $100 evaluation charge. Please return
the original calibration data with the unit.
REPAIR WARRANTY
All repairs of Cooper products are warranted for a period of 90 days from date of shipment. This warranty applies
only to those items that were found defective and repaired, it does not apply to products in which no defect was
found and returned as is or merely recalibrated. Out of warranty products may be capable of being returned to the
exact original specifications or dimensions.
* Technical description of the defect: In order to properly repair a product, it is absolutely necessary for Cooper to
receive information specifying the reason the product is being returned. Specific test data, written observations on
the failure and the specific corrective action you require are needed.