E-flite Ultimate 20-300 10 ARF - Manual (Page 6)

6 E-flite Ultimate 20-300 Assembly Manual
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly. This will
enable Horizon to better answer your questions and service you in the
event that you may need any assistance. For questions or assistance,
please direct your email to [email protected], or call
877.504.0233 toll free to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a
Return Merchandise Authorization (RMA). Pack the Product securely
using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted
at our facility . A Service Repair Request is available at www.
horizonhobby.com on the “Support” tab. If you do not have internet
access, please include a letter with your complete name, street
address, email address and phone number where you can be reached
during business days, your RMA number, a list of the included items,
method of payment for any non-warranty expenses and a brief
summary of the problem. Your original sales receipt must also be
included for warranty consideration. Be sure your name, address, and
RMA number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original
sales receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be repaired or replaced
free of charge. Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair
will be completed and payment will be required without
notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting the
item for repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request. You must
include this request with your repair. Non-warranty repair estimates
will be billed a minimum of ½ hour of labor. In addition you will be
billed for return freight. Please advise us of your preferred method
of payment. Horizon accepts money orders and cashiers checks, as
well as Visa, MasterCard, American Express, and Discover cards.
If you choose to pay by credit card, please include your credit card
number and expiration date. Any repair left unpaid or unclaimed
after 90 days will be considered abandoned and will be disposed of
accordingly. Please note: non-warranty repair is only available
on electronics and model engines.
Electronics and engines requiring inspection or repair should be
shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
or
Horizon Hobby UK
Units 1-4, Ployters Road
Staple Tye - Southern Way
Harlow
Essex
CM187NS
United Kingdom
All other Products requiring warranty inspection or repair should be
shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 or visit horizonhobby.com to find
our distributor for your country for support with any questions
or concerns regarding this product or warranty.