Watts W100T Twin Alternating Series - Manual (Page 45)

W100T Twin Alternating Series Softeners 45
Problem Possible Cause Solution
14. E1, Err – 1001, Err – 101 = Control unable to
sense motor movement
a. Motor not inserted full to engage pinion,
motor wires broken or disconnected
a. Disconnect power, make sure motor is
fully engaged, check for broken wires,
make sure two pin connector on motor
is connected to the two pin connection
on the PC Board labeled MOTOR.
Press NEXT and REGEN buttons for 3
seconds to resynchronize software with
piston position or disconnect power
supply from PC Board for 5 seconds
and then reconnect.
b. PC Board not properly snapped into drive
bracket
b. Properly snap PC Board into drive
bracket and then Press NEXT and
REGEN buttons for 3 seconds to
resynchronize software with piston
position or disconnect power supply
from PC Board for 5 seconds and
then reconnect.
c. Missing reduction gears c. Replace missing gears
15. E2, Err – 1002, Err – 102 = Control valve
motor ran too short and was unable to find
the next cycle position and stalled
a. Foreign material is lodged in control valve a. Open up control valve and pull out
piston assembly and seal/ stack
assembly for inspection. Press NEXT
and REGEN buttons for 3 seconds
to resynchronize software with piston
position or disconnect power supply
from PC Board for 5 seconds and
then reconnect.
b. Mechanical binding b. Check piston and seal/ stack
assembly, check reduction gears,
check drive bracket and main drive
gear interface. Press NEXT and
REGEN buttons for 3 seconds to
resynchronize software with piston
position or disconnect power supply
from PC Board for 5 seconds and then
reconnect.
c. Main drive gear too tight c. Loosen main drive gear. Press NEXT
and REGEN buttons for 3 seconds
to resynchronize software with piston
position or disconnect power supply
from PC Board for 5 seconds and
then reconnect.
d. Improper voltage being delivered to PC
Board
d. Verify that proper voltage is
being supplied. Press NEXT and
REGEN buttons for 3 seconds to
resynchronize software with piston
position or disconnect power supply
from PC Board for 5 seconds and
then reconnect.
16. E3, Err – 1003, Err – 103 = Control valve
motor ran too long and was unable to find the
next cycle position
a. Motor failure during a regeneration a. Check motor connections then Press
NEXT and REGEN buttons for 3
seconds to resynchronize software
with piston position or disconnect
power supply from PC Board for 5
seconds and then reconnect.
b. Foreign matter built up on piston and
stack assemblies creating friction and drag
enough to time out motor
b. Replace piston and stack assemblies.
Press NEXT and REGEN buttons for
3 seconds to resynchronize software
with piston position or disconnect
power supply from PC Board for 5
seconds and then reconnect.
c. Drive bracket not snapped in properly and
out enough that reduction gears and drive
gear do not interface
c. Snap drive bracket in properly then
Press NEXT and REGEN buttons for 3
seconds to resynchronize software with
piston position or disconnect power
supply from PC Board for 5 seconds
and then reconnect.