CommScope Redwood version 3.2 - Manual (Page 38)

Commissioning and Administration User Guide 35
The following information can also be obtained from the Fixtures tab:
Missing: Displays a list of Fixtures that have been disconnected since the system was
powered on.
Errors: Displays a list of disabled Fixtures and lists the error that the Engine detected.
Warnings: Shows Fixtures that are working under conditions that the Engine considers
unusual. For example, a warning is raised if plugged-in ports are not located
side-by-side on an Engine.
Good: Displays all Fixtures that are neither missing, nor in error or warning states.
The Ports tab allows a user to view a port’s configuration data, its error status, and other
channels connected to the same Fixture. Click a numbered port to view this data.
Admin Tools
The Admin Tools offer other methods to verify system health. This page may be accessed
during a support call since it contains a number of important links that gather system statistics.
There is an identical page on the Director and every Engine, and it is necessary to point your
browser to the Engine’s name/IP address to access this page.
To access the Admin Tools:
1. Log in to the Redwood Application Launch Page as an admin user.
2. Click on the “Admin Tools” tile to open the Admin Tools Tech Support page.
The Tech Support Page is broken up into 6 major sections:
1. Configuration
2. Statistics
3. Actions
4. Logs
5. Other
6. Basic Support Info
Of these, the Download Support Data link from within the “Other” section is the most
important and will likely be requested by Redwood Support as part of a support call.