Troubleshooting checklists, Problems during startup, Problems after startup – Rockwell Automation 6181X-12TPXPDC Industrial Integrated Computers for Hazardous Locations User Manual

Page 44: Problems running the new software

Rockwell Automation Publication 6181X-UM001B-EN-P - May 2011

Chapter 5 System Troubleshooting

Troubleshooting Checklists

The troubleshooting table lists typical problems you may encounter when using
your computer. It contains symptoms and possible actions to correct a problem.

Problems During Startup

• Are all connections secure?
• Are the device drivers installed?
• Is the CompactFlash hard disk drive formatted and recognized correctly in

the BIOS Setup?

• Is the memory module properly installed?
• Is BIOS properly configured? Select Load Default in the CMOS setup

procedure. This will restore the BIOS settings to the original factory
settings.

Problems After Startup

• If the problem is intermittent, you may have a loose connection. Check all

connections including any add-in cards. Check that the memory module is
fully installed.

• Does your system have a computer virus? Run anti-virus software.
• Clear CMOS. Go to page

for details.

• If there is a flickering display or a locked system, exit the application and

restart the computer. Although the computers have a regulated and
protected power supply, a transient voltage in the power line or peripheral
cable could cause errors.

• If there are problems from the CompactFlash hard disk drive, you may

want to check if the system will start from a USB floppy disk or any other
bootable device.

• Verify that the ambient air temperature does not exceed its rated

specification. Refer to

Appendix A

Specifications

. Verify the heat sink and

vent holes are free of dust and debris.

• Check for proper clearance around the computer to verify adequate air

flow. Refer to

Mounting Clearances

on page