Sensaphone CELL682 - Manual (Page 81)

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appenDIX g: returning your Cell682 for repair
appendIX g: reTurnIng Your
Cell682 for repaIr
In the event that the Cell682 does not function properly, we suggest that you do
the following:
1. Record your observations regarding the Cell682’s malfunction.
2. Call Sensaphone Technical Support toll-free at 1-877-373-2700 or e-mail
[email protected] prior to sending the unit to Sensaphone for
repair. Our product support specialists are able to diagnose and correct
many unit setup and programming problems over the phone.
If the unit must be sent to Sensaphone for servicing, please do the following:
1. Unplug the power supply, disconnect the battery, and disconnect all wiring.
2. Carefully pack the unit to avoid damage in transit. Use the original container
(if available) or a sturdy shipping box.
3. To avoid shipping delays, you must include the following information:
a) Your name, address and telephone number.
b) A note explaining the problem.
4. Ship your package to the address below:
SERVICE DEPARTMENT
Sensaphone.
901 Tryens Road
Aston, PA 19014
5. Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment
with recourse for damage or replacement.