Sensaphone CELL682 - Manual (Page 73)

71
appenDIX b: Troubleshooting
• The Cell682 will not send any alarm messages if you are connected locally.
• There are no destinations programmed.
• None of the destinations are enabled.
• The unit is not activated on the wireless network
• The destinations are not programmed correctly.
• There are no unacknowledged alarms.
My UnIT Won’T Make a voICe Call .
• The telephone number is programmed incorrectly.
• The Cell682 will not send any alarm messages if you are connected locally.
• There are no destinations programmed.
• None of the destinations are enabled.
• The unit is not activated on the wireless network
• There are no unacknowledged alarms.
My UnIT Won’T SenD a TeXT MeSSage To My Cell phone or
alphanUMerIC pager .
• The Destination is programmed incorrectly. You must use the e-mail address
format for your cellular or paging provider as specified in chapter 8.
• The Destination type is set incorrectly. It should be set to Internet E-mail
Address.
• The Cell682 will not send any alarm messages if you are connected locally.
• There are no destinations programmed.
• None of the destinations is enabled.
• The unit is not activated on the wireless network
• There are no unacknowledged alarms.
Why DoeS The UnIT Call people even afTer I aCknoWleDgeD The
alarM?
• When an alarm occurs the unit will begin to sequentially broadcast all alarm
messages for the first Tier. Depending on how quickly they get dispatched
from the messaging center its possible for additional calls to be made even
after the alarm has been acknowledged. Once the message is received at the
messaging center it will be called regardless of acknowledgement.
My UnIT Won’T eXeCUTe a loCal MaChIne-To-MaChIne CoMManD .
• Machine-to-machine commands will not execute while you are connected
locally.
• The output you are trying to switch is not set to manual mode.
• The input condition for the machine-to-machine command is not being met.