Sensaphone WSG30 System Users manual - Manual (Page 48)

WSG30 Users Manual
48
AppENdix C: REtURNiNg A
WSg dEViCE FoR REpAiR
In the event that any of your Sensaphone WSG30 devices do not function properly, we suggest that you
do the following:
1) Record your observations regarding the individual unit’s malfunction.
2) Call the Technical Service Department at 610.558.2700 prior to sending the unit to Sensaphone for
repair.
If the unit must be sent to Sensaphone for Servicing, please do the following:
1) Power the device off.
2) Disconnect all cables, inputs and wiring, and unplug the unit.
3) Carefully pack the unit to avoid damage in transit. Use the original container (if available) or a sturdy
shipping box.
4) To avoid shipping delays, please visit www.sensaphone.com and download a Repair form (found
under the Support Tab>Repair Services). If unable to use the form please include :
a) Your name, address and telephone number.
b) A note explaining the problem.
5) Ship your package to the address below:
SERVICE DEPARTMENT
Sensaphone
901 Tryens Road
Aston, PA 19014
6) Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment with recourse for
damage or replacement.