Robustel M1000 Pro V2 User Guide - Manual (Page 68)

Robustel GoRugged M1000 Pro V2 User Guide
RT_UG_M1000 Pro V2_v.2.0.0
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5.3 Troubleshooting
This section of the document describes possible problems encountered when using the Robustel M1000 Pro V2 and
their solutions.
5.3.1 The gateway’s LED does not light:
 Check if gateway has connected to a 9 to 36VDC power supply properly.
 Check if the power connector is properly inserted.
5.3.2 No connection with gateway through serial link
 Check if the serial cable has been connected properly.
 Check if the serial cable has been made by following pin assignment given in table PIN Assignment for RS232
and RS485.
 Check if your program has proper setting. Factory setting of the gateway under Normal Mode is listed at 5.1 .
 Check if there is another program interfering with the communication program, such as conflict on
communication port access.
5.3.3 GPRS/UMTS connection cannot be established
 Check if the APN, User Name and Password have been input correctly.
 Check if the SIM card balance is enough or not.
5.4 Terms and Abbreviations
Abbreviations Description
AC Alternating Current
APN Access Point Name of GPRS/UMTS Service Provider Network
CE Conformité Européene (European Conformity)
CHAP Challenge Handshake Authentication Protocol
CSD Circuit Switched Data
CTS Clear to Send
dB Decibel