Google Outbound Services Configuration Guide - Manual (Page 114)

122 Outbound Services Configuration Guide
Troubleshooting
Messages forwarded automatically by a Novell Groupwise rule to an external
mail account are not filtered as expected by Outbound Services applications.
This problem occurs because Groupwise changes the SMTP envelope when
forwarding a message by a rule. The MAIL FROM address in the envelope is null
(MAIL FROM:<>). Because Outbound Services uses the envelope address to
decide which organization's settings to use, the default is to use the settings
specified in the email config organization.
To ensure that all outbound messages are filtered, be sure that the Outbound
Content Manager, Outbound Attachment Manager, Outbound Virus Blocking and
Compliance Footer settings are the same for the email config organization as for
the user-level orgs.
Outbound messages are bounced by Outbound Attachment Manager with the
error “Message too large - psmtp”. However, the user does not receive a non-
delivery report (NDR).
The non-delivery report (NDR) was quarantined to the administrator's quarantine
because it triggered an Outbound Attachment Manager or Outbound Content
Manager filter.
In some cases, Groupwise attempts to deliver non-delivery reports (NDRs) by
looking up the MX records and routing the NDR to the Internet rather than
delivering it locally as expected. If the NDR includes the original attachment and
therefore triggers an Outbound filter, the NDR will be quarantined rather then
delivered back to the Groupwise server.
When Outbound Services processes a message from a sender who does not
have a user account, it uses the Outbound Services settings from the email config
organization. If Outbound Attachment Manager and Outbound Content Manager
are enabled at the email config organization, then any messages sent by non-
users that violate an Outbound Attachment Manager and Outbound Content
Manager filter will be disposed of accordingly. By creating a user account for the
email address acting as the sender of the NDR and placing it in an org with
Outbound Attachment Manager and Outbound Content Manager disabled, it
ensures that the email security service will never block any messages sent by the
user.
You can resolve this issue by setting Groupwise to deliver the NDR locally, or you
can change your filters in the Administration Console.
If you reconfigure your Groupwise server to deliver the NDR locally, Outbound
Services will not be involved in the delivery of the message and it should therefore
be successfully delivered.
Alternately, set up account for the Groupwise Mailer-Daemon address in the
Administration Console and disable outbound filtering for that account:
1. In Add/Delete/Move Users, add an account for Mailer-
[email protected], where yourdomain.com is your domain.
2. Create a new organization at the same level as the existing organization
containing your users.