Apple AppleCare Protection Plan for iPhone - Manual (Page 13)

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charges. For international service, Apple may repair or exchange defective products and parts
with comparable products and parts that comply with local standards.
7. Your Responsibilities.
To receive service or support under the Plan, you agree to comply with the following:
(i) Provide your Plan Agreement Number and a copy of your Plan’s original proof of purchase, if
requested;
(ii) Provide information about the symptoms and causes of the issues with the Covered
Equipment;
(iii) Respond to requests for information, including but not limited to the Covered Equipment serial
number, model, version of the operating system and software installed, any peripherals devices
connected or installed on the Covered Equipment, any error messages displayed, actions taken
before the Covered Equipment experienced the issue and steps taken to resolve the issue;
(iv) Follow instructions Apple gives you, including but not limited to refraining from sending
Apple products and accessories that are not subject to repair or replacement service and
packing the Covered Equipment in accordance with shipping instructions;
(v) Update software to currently published releases prior to seeking service; and
(vi) Make sure to backup software and data residing on the Covered Equipment. DURING APP
FOR IPHONE SERVICE, APPLE WILL DELETE THE CONTENTS OF THE IPHONE AND REFORMAT
THE STORAGE MEDIA. Apple will return your iPhone or provide a replacement iPhone as
the iPhone was originally configured, subject to applicable updates. Apple may install iOS
updates as part of hardware service that will prevent the iPhone from reverting to an earlier
version of the iOS. Third party applications installed on the iPhone may not be compatible or
work with the iPhone as a result of the iOS update. You will be responsible for reinstalling all
other software programs, data and passwords.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS EMPLOYEES AND
AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER
FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF
RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE