Apple AppleCare Protection Plan for iPhone - Manual (Page 11)

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(iv) Your use of a computer or operating system that is unrelated to Consumer Software or
connectivity issues with the Covered Equipment;
(v) Apple software other than the iOS or Consumer Software, as covered under the Plan;
(vi) iOS software or any Apple-branded software designated as “beta”, “prerelease,” or
“preview” or similarly labeled software; or
(vii) Damage to, or loss of any software or data residing or recorded on the Covered
Equipment. Recovery and reinstallation of software programs and user data are not
covered under this Plan.
5. How to Obtain Service and Support.
You may obtain hardware services and technical support by accessing the Apple website (www.
apple.com/support/country) or by calling Apple at the telephone number listed in the Getting
Started Guide. If calling, an Apple technical support representative will answer, request your Plan
Agreement Number or Covered Equipment serial number, before providing assistance. Keep your
Plan Confirmation document and the original sales receipt for your Covered Equipment and your
Plan, as it will be required if there is any question as to your product’s eligibility for coverage.
6. Hardware Service Options.
6.1 Apple will provide hardware services through one or more of the following options:
(i) Carry-in service. Carry-in service is available for most Covered Equipment. Return the
Covered Equipment to an Apple-owned retail store location or an AASP offering carry-in
service. Service will be performed at the location, or the store may send the Covered
Equipment to an Apple repair service (“ARS”) location to be repaired. Once you are
notified that service is complete, you will promptly retrieve the Covered Equipment.
(ii) Mail-in service. Direct mail-in service is available for most Covered Equipment. If Apple
determines that your Covered Equipment is eligible for mail-in service, Apple will send
you prepaid way bills (and if you no longer have the original packaging, packaging
material) and you will ship the Covered Equipment to an ARS location in accordance
with Apple’s instructions. Once service is complete, the Apple repair service location
will return the Covered Equipment to you. Apple will pay for shipping to and from your
location if all instructions are followed.