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Chapter 10: troubleshooting, Problem solving process, Chapter 10 – Toshiba Satellite P200 (PSPBL) User Manual

Page 151: Troubleshooting, Problem solving process -1

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User’s Manual

10-1

Troubleshooting

Chapter 10

Troubleshooting

TOSHIBA designed the computer for durability. However, should problems

occur, following the procedures in this chapter can help to determine the

cause.
All readers should become familiar with this chapter. Knowing what might

go wrong can help prevent problems from occurring.

Problem solving process

Resolving problems will be much easier if you observe the following

guidelines:

Stop immediately when you recognize a problem exists. Further action

may result in data loss or damage. You may destroy valuable problem-

related information that can help solve the problem.

Observe what is happening. Write down what the system is doing and

what actions you performed immediately before the problem occurred.

If you have a printer attached, print a copy of the screen using PRTSC.

Isolate the problem. Using the tools available to you, such as the

troubleshooting tips in this chapter, try to discover the specific actions

that caused the problem.

The questions and procedures offered in this chapter are meant as a guide,

they are not definitive problem solving techniques. Many problems can be

solved simply, but a few may require help from your dealer. If you find you

need to consult your dealer or others, be prepared to describe the problem

in as much detail as possible.

Preliminary checklist

Consider the simplest solution first. The items in this checklist are easy to

fix and yet can cause what appears to be a serious problem.

Make sure you turn on all peripheral devices before you turn on the

computer. This includes your printer and any other external device you

are using.

Before you attach an external device, turn the computer off. When you

turn the computer back on it recognizes the new device.

Make sure all options are set properly in the setup program.

This manual is related to the following products: