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Transferring calls, Transferring a held call, Handsfree speaker operation – Avaya M7310 User Manual

Page 27: 4 transferring calls, 5 transferring a held call, 6 handsfree speaker operation, 1 button inspection, 2 default buttons, Conference phones

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M7310 Telephone User Guide

Page 27

- Issue 02a (03 October 2011)

IP Office

Call Controls: Switching Between Calls

4.4 Transferring Calls

To transfer a call, your phone must have an available call appearance button. If all your current call appearance buttons
are in use, you must either

end

or

park

one of your existing calls.

· Your system administrator can configure the system so that it will attempt to return unanswered transfers to

you.

1. Dial Feature 70. The current call is automatically put on hold.

2. Dial the number for the transfer destination. Alternatively, press the Dir soft key to

select a destination from the

directory

.

· To complete the transfer, press Feature 70 again (or press the Complete soft key). You can do this while the

call is still ringing or you can wait until it is answered.

· Transferring a call while it is still ringing is called an unsupervised or blind transfer.

· Transferring a call after ringing finishes is called a supervised or announced transfer.

· If the transfer destination does not answer or, after answering the call, does not want to accept the call:

· To try another number, replace the handset or press

Release.

· To cancel the transfer attempt, press the call appearance button of the original held call (or press the

Cancel soft key).

4.5 Transferring a Held Call

When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature
3
. Your current call and the held call will be connected. You can now

drop yourself

from the conference.

4.6 Handsfree Speaker Operation

Your phone has a handsfree speaker and microphone. These allow you to make and answer calls handsfree.

· You can make a handsfree call by simply dialing without lifting the handset. You can hear the call progress and when

answered, either continue handsfree or lift the handset.

· The speaker allows the phone to receive

page calls

. You can hear the page without needing to take any action. You

can answer the page by pressing the Answer soft key.

· The speaker allows the phone to auto answer

direct voice

calls. You can hear the caller and they can hear you

without you needing to take any action. The same applies for call from other users if you have

internal auto-answer

set on the phone.

· Pressing the Handsfree button answers a call handsfree.

· The phone has a headset socket. If a headset is plugged into that socket, it is used for handsfree rather than the

phone's speaker and microphone.

· The key can also pressed to turn a call already answered using the handset into a handsfree call.

· If there are no currently connected call to which you are talking, a call answered by pressing its appearance button

is connected as handsfree.

· If you are not currently connected to a call:

· If the handset is off-hook, answering a call by pressing the alerting appearance button answers the call using

the handset.

· If the handset is on-hook, answering a call by pressing the alerting appearance button answers the call using

the speaker or headset if one is connected, depending on which of the two modes was last used on a call.

· If there is already a connected call to which you are talking handsfree, answering another call by pressing the

appearance button will answer that call handsfree.

Conference Phones

Your phone is not designed as a conference room speakerphone, it is a personal speakerphone. It is designed for use by a
speaker who is located directly in front of the phone with no obstructions between them and the microphone. Phones
designed to be used as conference speaker phones typically have multiple microphones and are able to handle sounds
coming from multiple directions. For details of conference speaker phones supported by your phone system, contact your
system administrator.

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