HID Crescendo C1150 Administration Guide - Manual (Page 103)

HID Global Crescendo C1150 – Administration Guide
November 2013 Page 103 of 115
© 2013 HID Global Corporation. All rights reserved.
8.3.2 Unlock the Smart Card with the Web Help Desk
1. Log on to the Web Help Desk and search for the user.
2. Select the corresponding link for the user’s device in the Device ID column of the search
results form.
3. Select Unlock PIN code in the device data page.
4. Ask the user for the unlock challenge displayed in the ActivClient User Console Unlock
Smart Card screen.
5. Enter the challenge in the Challenge field of your Web Help Desk and click Generate
unlock code.
The unlock response is displayed in the Unlock code field.
6. Instruct the user to enter the response in the relevant ActivClient User Console field to
unlock the Crescendo smart card.
The user must then enter and confirm new PIN code to complete the procedure.
8.3.3 Unlock the Smart Card with the Web Self Help Desk
1. Connect to the Web Self Help Desk, enter your logon credentials, and then click OK.
2. If you have more than one device, make sure that the Crescendo C1150 card is selected.