Warranty and service contact information, Customer service information – Spektrum SPMAR9310 User Manual
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WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty support
or service. Once assembly, setup or use of the Product has been started, you
must contact your local distributor or Horizon directly. This will enable Horizon to
better answer your questions and service you in the event that you may need
any assistance. For questions or assistance, please visit our website at www.
horizonhobby.com, submit a Product Support Inquiry, or call 877.504.0233 toll free
to speak to a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country
you live and use the Product in, please use the Horizon Online Service Request
submission process found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included, but are not
designed to withstand the rigors of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost or damaged parcels, as Horizon
is not responsible for merchandise until it arrives and is accepted at our facility.
An Online Service Request is available at http://www.horizonhobby.com/content/_
service-center_render-service-center. If you do not have internet access, please
contact Horizon Product Support to obtain a RMA number along with instructions
for submitting your product for service. When calling Horizon, you will be asked to
provide your complete name, street address, email address and phone number
where you can be reached during business hours. When sending product into
Horizon, please include your RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales receipt must be included for
warranty consideration. Be sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a
LiPo battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have
been met, your Product will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed
and payment will be required without notification or estimate of the
expense unless the expense exceeds 50% of the retail purchase cost. By
submitting the item for service you are agreeing to payment of the service without
notification. Service estimates are available upon request. You must include this
request with your item submitted for service. Non-warranty service estimates will be
billed a minimum of ½ hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier’s checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any item to Horizon for
service, you are agreeing to Horizon’s Terms and Conditions found on our website
http://www.horizonhobby.com/content/_service-center_render-service-center.
NOTICE: Horizon service is limited to Product compliant in the country of
use and ownership. If non-compliant product is received by Horizon for
service, it will be returned unserviced at the sole expense of the purchaser.
Warranty and Service Contact Information
Country of
Purchase
Horizon Hobby
Address
Phone Number/Email
Address
United
States of
America
Horizon Service
Center
(Electronics and
engines)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
Online Repair Request: visit
www.horizonhobby.com/
service
Horizon Product
Support (All
other products)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
productsupport@
horizonhobby.com
United
Kingdom
Horizon Hobby
Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
Germany
Horizon
Technischer
Service
Christian-Junge-
Straße 1
25337 Elmshorn
Germany
+49 (0) 4121 2655 100
France
Horizon Hobby
SAS
11 Rue Georges
Charpak
77127 Lieusaint,
France
+33 (0) 1 60 18 34 90
infofrance@horizonhobby.
com
China
Horizon Hobby –
China
Room 506, No. 97
Changshou Rd.
Shanghai, China
200060
+86 (021) 5180 9868
Customer Service Information
Country of
Purchase
Horizon Hobby Address
Phone Number/Email
Address
United
States of
America
Sales
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
(800) 338-4639
United
Kingdom
Horizon Hobby
Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Hobby
GmbH
Christian-Junge-
Straße 1
25337 Elmshorn
Germany
+49 (0) 4121 2655 100
France
Horizon Hobby
SAS
11 Rue Georges
Charpak
77127 Lieusaint,
France
+33 (0) 1 60 18 34 90
infofrance@horizonhobby.
com