What to do if passwords are lost, Getting the most out of technical support – Allied Telesis AT-8700XL Series Switch User Manual
Page 78
78
AT-8700XL Series Switch User Guide
Software Release 2.6.1
C613-02030-00 REV B
What to Do if Passwords are Lost
If a user forgets their password, to reset the password from an account with
MANAGER privilege, enter the command:
SET USER=login-name PASSWORD=password
You can reset passwords for accounts with MANAGER privilege with the same
command, provided the manager can login to at least one account with
MANAGER privilege.
If you require further assistance contact your authorised distributor or reseller.
Getting the Most Out of Technical
Support
For online support for your switch, see our on-line support page at
.
If you require further assistance, contact your authorised distributor or reseller.
Gather as much of the following information from your switch and network as
you can. This gives the support personnel as much information as possible to
diagnose and solve your problem. They may ask you to send the information
to them by email.
Gather this information:
■
Your name, organisation and contact details.
■
What is the make and model of your switch? Enter the command:
SHOW SYSTEM
■
Which software release and patch files is your switch running? For
example,
87-261.rez
,
87261-01.paz
. Enter the command:
SHOW INSTALL
■
What software configuration is currently running? Enter the command:
SHOW CONF DYN
■
How is the switch connected to your network? A diagram showing the
physical configuration of the network your switch is operating in may be
useful.
■
To get debugging output, enter the command:
SHOW DEBUG
■
Depending on the problem, the support personnel may also ask you for the
output from the following commands (see the Monitoring and Fault
Diagnosis section in the Operations chapter, AT-8700XL Series Software
Reference):
SHOW EXCEPTION
SHOW STARTUP
SHOW LOG
SHOW CPU
SHOW BUFFER