HP Systems Insight Manager - Manual (Page 6)

Introduction
6
•
ovwebconsole.xml
– tool definition file to add a launch to the HP OpenView Service Desk Web
Console from Systems Insight Manager
•
hpsimsde.exe
– program to automatically create incidents from events received by Systems Insight
Manager
•
hpsimsde_test.bat
– file to test sd_event configuration from the HP SIM server on Microsoft®
Windows®
•
insightmanager.xml
– sample XML file that can be imported into Service Desk
The information provided in this guide serves as a foundation for integrating Systems Insight Manager
data into Service Desk. Although the Systems Insight Manager database is capable of storing an
extensive collection of systems data, for clarity, this guide concentrates on a small subset of the total
information available.
Supported Configurations
The procedures described in this document apply to various configurations for HP SIM and Service Desk.
For example, HP SIM running on Microsoft® Windows® using an SQL database can be used in
conjunction with OpenView Service Desk running on HP-UX using an Oracle database.
The list of supported configurations is provided in the following table. This table represents Service Desk
4.5 and HP SIM 5.0 or 5.1.
Table 1 Supported Configurations for ServiceDesk 4.5 and HP SIM 5.0 or 5.1
Service Desk – Microsoft®
Windows®
Service Desk – HP UX
HP SIM – Windows - SQL Yes Yes
HP SIM – Windows - Oracle Yes Yes
HP SIM – HP-UX – PostgreSQL Yes Yes
HP SIM – HP-UX - Oracle Yes Yes