HP Systems Insight Manager - Manual (Page 15)

Importing items as Service Desk configuration items from the HP SIM database
15
Figure 6 Default Insight Manager Import Mapping
Creating and Importing the Insight Manager XML file
from the HP SIM database
This action will export items from the HP Systems Insight Manager database into an XML file that can be
parsed by Service Desk. The items exported to the XML file are defined by the filters in the configuration
file.
NOTE: If you do not have access to a Systems Insight Manager server, import the sample
insightmanager.xml file to test the data import functionality.
1. Start the Service Desk Administrator Console.
2. Browse to hp OpenView service desk->Data->Data Exchange->Data Exchange Task.
3. Right-click and select New Data Exchange Task.
4. Click the Export Data from a Storage Device checkbox.
5. In the Export Configuration drop-down menu, select the appropriate configuration file entry from
the list of configuration files (
hpsim-sql.ini, hpsim-pgsql
, or
hpsim-oracle.ini
).
6. In the Export data to or Import data from file field enter
insightmanager.xml
(for example,
E:\Hewlett-Packard\OpenView\service desk 4.5\client\data_exchange\xml\insightmanager.xml).
7. Click the Import data into Service Desk database checkbox.
8. Enter the account name to use for the import.