HP Systems Insight Manager - Manual (Page 27)

Automatic incident creation from HP SIM events
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Figure 18 Incident Received from Systems Insight Manager
Adding other fields to the External Event Import
Mapping
The external_event import mapping defines several fields for use with the sd_event executable. For other
fields to be utilized during automatic incident creation, the import mapping must be updated to include
the new fields. The following procedure describes how to update the import mapping so that the
Assignment information can be filled in automatically.
1. Start the Service Desk Administrator Console.
2. Navigate to Data>Data Exchange>Import Mapping.
3. Select and open the external_event Import Mapping.
4. Add a new mapping for the
Assignment;To Workgroup
field.
5. In the External Property field, enter
IM_WORKGROUP
.
NOTE: The workgroup that will be used in this field must already be defined in Service Desk by the
user. For example, to set the IM_WORKGROUP field to ”Storage Specialists”, this workgroup would
need to be created separately in Service Desk.
6. Click OK to save the changes to the import mapping.