HP Systems Insight Manager - Manual (Page 25)

Automatic incident creation from HP SIM events
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The new custom tool displays at the defined menu location. Additionally, the custom tool definition can
display in HP SIM 5.1.
Figure 16 Custom Tools menu
Creating an “Action on Event” in HP SIM
The user configures what HP SIM events should be created as Service Desk Incidents when the “action on
event” is created. This step enables system filters and event filters to be applied so that only specified
events are created as incidents.
1. Click Options>Events>Automatic Event Handling>New Task.
2. Enter the name for the new task, for example,
Generate Service Desk Incident,
and then
click Next.
3. Select the events for this task to run against, for example, all critical events, and then click Next.
4. Select the systems for this task to run against, for example, all servers, and then click Next.
5. Select the Action to perform. In this case, click Run Custom Command and in the drop-down list,
select the new custom command defined earlier (Service Desk Event from the previous example).
Click Next.
6. Enter a time filter (optional), and then click Next.
7. To save the new task, click Finished.
Any of the Systems Insight Manager events can be forwarded as incidents. Hardware events received as
SNMP traps can be forwarded, as well as events created by HP Systems Insight Manager.