Creating a custom tool in hp sim 5.1 – HP Systems Insight Manager User Manual
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Automatic incident creation from HP SIM events
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Creating a custom tool in HP SIM 5.1
In HP SIM version 5.1, the custom commands menu has been replaced by the “Custom Tools” menu. Use
the following steps to create a custom tool:
1.
Select Tools>Custom Tools>New Custom Tool.
2.
Select CMS Tool, and then click Next.
3.
Enter a name for the new custom tool.
4.
Fill in the description, help information, and menu placement fields (optional).
5.
Specify the user account that will be used to run the custom tool.
6.
Set the number of targets field to Unlimited.
7.
Enter the command in the command field, including any parameters. For example,
c:\progra~1\hewlet~1\openview\servic~1.5\event\bin\hpsimsde.exe –i
.
8.
Add the SD_EVENTHOME environment variable. For example,
C:\Program Files\Hewlett-
Packard\OpenView\service desk 4.5\event\
.
9.
Add the IM_WORKGROUP environment variable (optional).
NOTE:
The IM_WORKGROUP field must first be added to the external_event import mapping.
Figure 15
Creating a custom tool in HP SIM 5.1